Help & support

  • Payment

    We accept Visa, MasterCard, American Express and Discover Card. We do not accept personal or corporate checks, or cash.

  • Taxes

    Gretel collects 7% sales tax for purchases made by Florida residents. Residents in other states are responsible for complying with their local state tax laws.

  • Order confirmation

    We will send you a confirmation email when you place your order, then another to tell you when your order has shipped.

  • Out of stock items

    We do our best to keep all the items displayed on our website in stock. Occasionally, however, we run out of particularly popular items and this fact will be indicated on the relevant product page. You can purchase out-of-stock items and we will contact you with an estimated delivery time. If you then wish to cancel the order you can do so within 24 hours.

  • Special order items

    Gretel offers a concise collection of carefully selected pieces. There may be, however, an item that we don’t keep in stock (from a manufacturer that we do) that you would like to buy. If you have seen something that you would be interested in please let us know by email or by phone and we would be happy to look into ordering it for you.

  • Gift wrapping

    Gift wrapping is offered at a charge of $6 per order (as standard multiple items in one order will be wrapped together). Just check the ‘Gift-wrapping’ box at check-out. If you have several items in your order we will contact you to see if you would like any wrapped separately. Each individual item in this case costs $4.

  • What if I forget my password?

    Click the "forgot my password" button on the login screen.  We will email you your password within a few minutes.  

  • Contacting Gretel

    We're on online store so we love email! Please contact us at

  • What are cookies?

    Cookies are small pieces of information sent from a web server to your computer. These cookies are placed on your computer if your browser allows for it. These allow us to personalize, customize, and quickly process and complete your shopping experience without having to continually request the same basic information from you. Cookies are not used to store any personal information such as your name, address, or payment information.